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End of Sale and End of Life Announcement.

Don’t forget that our PSTN, ISDN, ADSL, SMPF and FTTC products will be removed from the Nasstar Product Portfolio on 5th September 2023 and will be End of Life (EOL) on 28th November 2025, at which point this service will cease.

Why is this happening? 

Openreach is retiring the old analogue Public Switched Telephone Network (PSTN) to focus on a fully digital fibre network. Read more about it here

Which products are affected?

  • EOS and EOL Nasstar Product
  • PSTN
  • ISDN
  • ADSL
  • SMPF
  • FTTC

What does it mean for customers?

From the End of Sale (EOS) date of 5th September 2023, no further signed orders can be accepted by Nasstar (or any other supplier). As of the EOL date 28th November 2025, the products will no longer exist and cease to work. All customers must have been transferred to alternative products by then if they wish to continue receiving a service. 

What are the alternatives?

For data broadband services (as an alternative to ADSL, SMPF and FTTC), new customers or connections will now have to order either:
•    FTTP (Fibre to the Premise);
•    SOGEA (Single Order Generic Ethernet Access); or 
•    MPF (Metallic Path Facility) Data Only services.

These broadband services are already available and do not require a PSTN line. There will be a regrade option available on the Nasstar Portal in the coming weeks, so existing customers will be able to easily regrade their ADSL, SMPF or FTTC line to FTTP or SOGEA and choose what they want to do with their PSTN telephone number.

For voice services (as an alternative to PSTN and ISDN lines) customers need to move to a new Nasstar IP voice service. We are developing a range of IP voice services including SIP services and IP Voice services (such as Nasstar Talk).

These options will be available in the Nasstar Portal in the coming weeks.

Can customers keep their number?

Once available, when re-grading a PSTN line and/or legacy broadband service to Nasstar Talk, there will be an option to retain or give up the PSTN telephone number. Note: If customers want to keep their PSTN number, they must choose Nasstar Talk as part of the regrade process.

For PSTN only users, the new Over-the-Top (OTT) voice services require underlying data connectivity, so should be ordered on an existing internet connection, or ordered with one of the broadband services listed above. For voice-only requirements, we have FTTP 0.5 Mbps and SOGEA 0.5 Mbps services.

For customers using PSTN for lift lines and alarm services, they should contact their lift or alarm suppliers to understand their options after the PSTN switch off (such as mobile alternatives).

Please get in touch if you have any questions.