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Teams Chat Assist.

Real-time help and support, delivered by the in-house experts.

Teams Chat Assist Product Sheet

With the rise and normalisation of the disparate workforce, the need to quickly find answers has never been greater. Teams Chat Assist enables users to ‘Ask the Expert’ directly from Microsoft Teams and get the answer they need quickly in the flow of their work, whatever the size of the organisation.

Users can ask a question, and within seconds will be connected to a team member who can provide the answer.

Teams Chat Assist

How will Teams Chat Assist benefit your customers?

No physical installation required

Get up and running fast by simply downloading the software.

Drive Teams adoption

By providing an enhanced experience, user engagement will increase, maximising existing investment.

Increase productivity and satisfaction

Makes it easier for staff to do their jobs and helps new starters settle in.

Drive continual improvement

Identifies common issues and provides consistent support for users when they need it.

Share knowledge

Upskill teams at pace by making it easy to find the answer.

Easy and quick to install

Customisable quick response buttons

Agent sign-in/out

Ghost listener functionality

Out of hours messages

Intelligent question routing

Power BI Reports

Unlimited agents

Free 30-day trial available

Teams Chat Assist Product Sheet

Real-time help and support from the experts, direct from Teams

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